Privacy policy

Privacy Policy

Last updated: July 17, 2026

TheLuxeCase ("we," "us," or "our") operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). TheLuxeCase is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details — name, address, billing/shipping address, phone number, email address.
  • Financial information — credit/debit card numbers, payment details, transaction confirmations.
  • Account information — username, password, preferences, settings.
  • Transaction information — items viewed, added to cart or wishlist, purchases, returns, exchanges, cancellations, and order history.
  • Communications — information included when you contact our support team.
  • Device information — browser, network connection, IP address, unique identifiers.
  • Usage information — how and when you interact with the Services.

Personal Information Sources

We collect personal information:

  • Directly from you (account creation, purchases, communications)
  • Automatically through the Services (cookies, device data)
  • From our service providers (payment processors, fulfillment, analytics)
  • From our partners and other third parties

How We Use Your Personal Information

  • Provide, tailor, and improve the Services — process payments, fulfill and ship orders, manage your account, handle returns/exchanges, personalize your shopping experience.
  • Marketing and advertising — send promotional emails/texts, show relevant ads based on your activity.
  • Security and fraud prevention — authenticate accounts, detect and prevent fraudulent or unsafe activity.
  • Customer communication — respond to inquiries and provide support.
  • Legal compliance — comply with applicable law, respond to legal requests, enforce our terms.

How We Disclose Personal Information

We may share personal information with:

  • Shopify and other vendors performing services on our behalf (payment processing, hosting, analytics, fulfillment, shipping)
  • Marketing and business partners (for personalized advertising via Shopify's tools)
  • Third parties when you direct or consent to it (e.g., shipping carriers)
  • Affiliates within our corporate group
  • Parties involved in a business transaction (merger, sale), or as required by law

Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to provide and improve the Services. Shopify may use data from your interactions with our store (and other Shopify merchants) to power certain enhanced features. Shopify is responsible for its own processing of your data — see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal to learn about your rights.

Third-Party Websites and Links

Our Services may link to third-party sites. We are not responsible for the privacy or security practices of sites we don't control — please review their own policies.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. Parents/guardians may contact us to request deletion of a child's data. We do not knowingly "sell" or "share" personal information of individuals under 16.

Security and Retention

No security system is perfectly secure. We retain personal information only as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access/Know what personal information we hold about you
  • Delete your personal information
  • Correct inaccurate information
  • Portability — receive a copy or request transfer to a third party
  • Opt out of sale/sharing of data or targeted advertising

If you're in the UK or EEA, you additionally have the right to:

  • Object to or restrict processing
  • Withdraw consent at any time (without affecting prior lawful processing)

You can exercise these rights by contacting us below. To learn more about Shopify's handling of your data, visit privacy.shopify.com/en.

Complaints

If you have concerns about how we handle your data, contact us using the details below. EEA residents may also lodge a complaint with their local data protection authority (list here).

International Transfers

We may transfer, store, and process your data outside your country of residence. Transfers out of the EEA/UK rely on recognized mechanisms such as the European Commission's Standard Contractual Clauses, unless the destination country is deemed adequate.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted here with a revised "Last updated" date.

Contact

Questions about this Privacy Policy or your data rights? Reach us at:

📧 supporttheluxecase@gmail.com
📞 [phone number to be added]
📍 [registered business address to be added]

For the purposes of applicable data protection law, TheLuxeCase is the data controller of your personal information.