Refund policy

Returns & Refund Policy

At TheLuxeCase, your satisfaction is our priority. We maintain a clear and efficient policy for exchanges, returns, and refunds. Please read the guidelines below carefully.

Exchange & Return Policy

You may request a return or exchange within 30 days of receiving your order, provided the following conditions are met:

  • Original Packaging: The product must be returned in its original packaging.
  • Product Condition: The product must show no signs of use and must be returned exactly as received.
  • Tags & Accessories: The product must be returned with all tags (or protective films), manuals, and accessories included.
  • Change of Mind (size, color, model): We do not offer exchanges for personal preference reasons such as size, color, or model choice. Product measurements are provided in the listing to help you choose correctly.

IMPORTANT: Returns that do not meet the conditions above will not be accepted.

How to Request a Return or Exchange

To request a return or exchange, email us at: support@theluxecase.com with:

  • Product name
  • Order number
  • Email used at checkout
  • Reason for the return/exchange
  • Video showing the defect (if applicable)

Once your request and returned item are confirmed, we'll provide the return address and process your refund for the product and shipping cost.

Refund Policy

General Conditions

For a refund to be issued, the product must be in perfect condition with no signs of use. Refunds cover the amount paid for the product; shipping costs are non-refundable unless the item was defective or incorrect. Refunds are issued to the original payment method.

Refund Methods

  • Credit/Debit Card: Refunds are processed within 5–10 business days, depending on your card issuer. A confirmation will be sent by email.
  • PayPal: Refunds are processed within 3–5 business days to your PayPal account.
  • Note: Refunds are only issued to the original purchaser's payment account. Third-party or family accounts are not accepted for security reasons.

How to Request a Refund

To request a refund, contact us at support@theluxecase.com. Our support team will guide you through the process.

If you have any questions or need further assistance, our team is here to help. Thank you for trusting TheLuxeCase — we're committed to a great shopping experience!